Send us 3–5 clear pics of your pet’s face—from front and sides. Natural light works best to capture their true adorable look! 🌟🐾
Why Paw Baby?
FAQS
🦋Section 1: Product & Customization
📸 What kind of photos should I upload for a custom order?
🐶🐱 Can I include more than one pet in a single artwork?
Yes! You can include up to three pets in one custom piece. Just make sure to select the option at checkout! 🎨💕
✨ Can I customize poses or expressions?
Totally! Just drop a note at checkout telling us how you want your pet to look — sitting, standing, smiling, or anything special. We’ll make it happen! 🐾💖
⏳ How long does it take to complete a custom piece?
Each Paw Baby is lovingly handmade, so we usually need 7–12 weeks to bring your furry friend to life! 🐶🐱We’ll keep you posted along the way — good things take time, and we promise it’s worth the wait! 💕✨
🌸 Want to see your order before we ship it? Just ask!
We totally get it — it's a special piece! If you'd like a preview before shipping, just drop us an email after placing your order: rose@pawbabyart.com 💌
We’re happy to show you a sneak peek before it heads to its forever home! 🐾
📦Section 2: Order&Shipping
📦 When will my order ship?
Once your piece is complete, we’ll ship it in 3–5 business days & send you a tracking number! 🐾✨
🌍 Do you ship internationally?
Yes, we ship worldwide! Fees & delivery times will show at checkout. ✈️🌎
📬 Can I change my shipping address?
If your order hasn’t shipped yet, email us ASAP at rose@pawbabyart.com to update it! 📨
⚡ Need it faster?
We’ve got rush delivery (2–4 weeks)! Email us after checkout to upgrade. ⏱️💨
🔍 How do I track my order?
You’ll get a tracking link via email once it ships. You can also check your order in your account. 📦📲
📎Section 3: Returens& Cancellations
🔄 Can I return a custom-made item?
Because each piece is handmade just for you, we don’t accept returns unless the item arrives damaged or incorrect. 💔💌
📦 What if my item arrives damaged?
Oh no! Email us at rose@pawbabyart.com within 7 days with photos. We’ll make it right, promise. 🛠️💕
❌ Can I cancel my order?
You may request a cancellation by contacting us at rose@pawbabyart.com If we haven’t started crafting or preparing materials, we’re happy to help cancel or modify your order. Once work has begun, cancellations may not be possible.
💸 Do you offer refunds?
Refunds are only given for damaged or defective items. Depending on the case, we’ll send a replacement or process a refund. 🐾✨Please review our full return policy for details.
🎀Section 4: Gift Cards & Contact
🎁 Do you sell gift cards?
Yes! We offer digital gift cards in different amounts. They never expire & make the sweetest gift for any pet lover! 💌🐾
🛍️ How do I redeem a gift card?
Just enter your gift card code at checkout! If your order total is more than the card, you can cover the rest. ✅
💸 Can I use more than one discount code?
Only one promo or discount code can be used per order. Choose your fave! ✨
📧 How do I contact customer support?
We’re here to help! Email us anytime at rose@pawbabyart.com — we usually reply within 24–48 hours. 💬❤️
🎨 Do you offer custom requests not listed on the site?
Yes, we love unique ideas! Just send us an email with your vision — we’ll see what magic we can make. 🌟🐶
